TERMS AND CONDITIONS:

 

TERMS AND CONDITIONS - August 2013: 

All information contained herein is the property of The Kay Dee Company of Omaha. Any copying or reproducing of this material or any portion therein is expressly prohibited. 

 

All sales are expressly conditioned on buyer's agreement to the terms and conditions set forth below. No additional or different terms shall apply unless expressly agreed to in writing by an authorized officer of The Kay Dee Company of Omaha.

 

The Kay Dee Company of Omaha Terms and Conditions are subject to change without notice. 

 

TERMS / PAYMENT CREDIT: 

Accepted methods of payment unless otherwise advised, are cash or check. All returned checks will be subject to a $35.00 fee.

 

You can pay for your kdsales@kaydeeco.com order using the following CREDIT CARDS: Discover, MasterCard, Diners Club International, Visa, JCB and American Express.

 

All orders, except for orders that contain "Non-Stock" mouldings or materials, your credit card will be charged the total dollar amount of your order when your order is completed and it ships. Please see "DEPOSITS" information below for requirements concerning "Non-Stock" orders.

 

Using your credit card at kdsales@kaydeeco.com is safe. We use the highest levels of security to ensure your transactions with us are safe and secure.

 

You may also pay using a debit or check card with the Visa or MasterCard logo, you must have sufficient funds in your account at the time of charge.

 

IN HOUSE AND NEW ACCOUNTS: 

New customers who wish to open an "In House Account" will be required to complete a credit application form. We must approve this application before we can process your first order. During the credit approval process, all new customers will be required to pay for three purchases prior to an open account being established. The terms unless otherwise stated for an "In House Account" are 30 DAYS NET. Non-compliance with these terms may result in an account being placed on a credit hold and will require COD payment on accounts delinquent after 45 days.

 

STOCK AND NON-STOCK: 

Our "Stock" Moulding items are inventoried in Oak or Poplar, and are normally readily available for quick shipments. Our stock mouldings can be fabricated with other wood species and are considered to be "Non-Stock". Wood species that are available are: Alder, Ash, Birch, Cherry, Hard Maple, Mahogany, Pecan, Walnut and White Oak. Other exotic wood species are available. If possible please e-mail, call or fax us your "Quote/Order" request in advance so we can verify the availability of your material requirements.

 

Non-Stock will also mean that moulding profiles listed as "NS" or "Non-Stock", are not in our inventory, but we have the tooling readily available and we can produce these mouldings in any specie so you may incur a small setup charge only depending upon the quantity of material you are looking for. Please e-mail, call or fax us your "Quote/Order" request.

 

SETUP CHARGES: 

Setup charges for Non-Stock moulding profiles will vary depending on the total lineal feet of material ordered. Any order of 500 lineal feet or more per profile would not incur any setup charges. Please e-mail, call or fax us your "Quote/Order" request so that we can determine those costs.

 

 

 

GRINDING CHARGES: 

Grinding charge's for special moulding profiles not in our catalog vary depending on the number of knives required and size. We have the capability to custom grind knives to match any profile that you may have. We will draw up detailed shop drawings for your review and approval on any "Grind To Match" profile. Please e-mail, call or fax us your "Quote/Order" request for a quote.

 

QUOTING AND ORDERING PROCEDURE: 

For your convenience all mouldings shown are considered to be either Stock or Non-Stock. Any moulding profile that is considered Non-Stock will have the "NS" or "Non-Stock" notation behind the KD profile number. Stock mouldings will not have these notations. Our stock mouldings typically are only stocked in Poplar and Red Oak lumber only. Therefore a stock moulding profile will be considered "Non-Stock" if that profile is to be fabricated in Walnut as an example.

 

 

When requesting a "Quote" or placing an "Order", please follow the simple steps below:

1.             On the "Get Quote / Place Order" page on this website, select the type of request that you are looking for by selecting the appropriate button, either "Request a Quote" or "Place an Order" (Example: (Request a Quote) 

2.             Select the Kay Dee moulding profile number first (Example: (KD 4000).

3.             Then choose the specie of lumber you wish to use on your moulding. Alder, Ash, Birch, Cherry, Hard Maple, Mahogany, Poplar, Pecan, Red Oak, Walnut and White Oak lumber is readily available. Other exotic wood species are available. Please call for availability (Example: (Red Oak).

4.             List the quantity of lineal feet of the moulding that you will need (Example: (300).

5.             Then list the quantity of the piece lengths that you will require if needed (Example: (6).

6.             Then select the length of the requested Piece Lengths that you will need (Example: (8'-0 Long).

7.             You can add additional items by selecting the "Add Another Item" and repeat as necessary to complete your request.

8.             Follow the same procedure if your request requires "S4S" Lumber.

9.             Fill in all of the remainder of the "(Required) contact information on the form.

10.          When completed click on the "Submit" button and we will do the rest.

 

Remember that piece lengths are normally stocked 8' - 10' - 12' - 14' and 16' long. Since 14' and 16' lengths are becoming much more difficult to acquire, please try and order shorter lengths if possible. If specified lengths are required you may be subject to a 20% up charge depending on the specie and availability.

 

The total footage of the piece lengths will be added to the total lineal feet required to give you the "Total Footage Required" of each moulding profile requested.

 

OVERRUNS: 

Sometimes when we are processing orders there will be overruns on orders. This can happen when an order is placed for, as an example only, 175 lineal feet moulding in Walnut. If the Walnut is only available 10'-0 lengths, we would have to fabricate 18 lengths of 10'-0 moulding which would total 180 lineal feet to fill that order. That would be an overrun from the order of 5 lineal feet. This additional footage will be shipped and invoiced as part of the order.

 

Sometimes this could also happen when an order, as an example, for 10 pieces of Mahogany 14'-0 long is placed. If the Mahogany was not currently available in 14'-0, but it was readily available in 16'-0 lengths, there would be an overrun of 2'-0 for each length ordered. This would have a total overrun of 20'-0 for this order. This additional footage will also be shipped and invoiced as part of the order. 

 

QUOTE AND ORDER CHANGES: 

"Quote" changes can be made at any time. "Order" changes can be made prior to lumber being ordered. This typically MUST be done within 3 days of placing your order. If you need to make changes to your order, please contact us IMMEDIATELY at kdsales@kaydeeco.com OR BY CALLING 1-402-593-9663, EXTENSION #124. If lumber processing for your order has begun, you may incur additional expenses if we have to reorder lumber to fill your order after changes have been made. 

 

CANCELING AN ORDER: 

Order's can be canceled at any time. If "Non-Stock" materials are required to fill your order, your order may be canceled prior to lumber being ordered from our suppliers. This typically MUST be done within 3 days of placing your order. If you need to cancel your order, please contact us IMMEDIATELY at kdsales@kaydeeco.com OR BY CALLING 1-402-593-9663, EXTENSION #124. 

  

If lumber has been ordered for your order and the lumber is in transit to us, you may incur additional shipping and restocking fees if we have to return lumber to our suppliers. 

  

If a credit card was charged we will issue a refund to the credit card used for the original purchase.

 

Orders cannot be changed, modified, or canceled once your order is placed into production. 

 

QUOTE AND ORDER ACKNOWLEDGEMENTS: 

We will provide you with a written "Quote/Order" acknowledgement. Please review it carefully. If you find errors within the "Quote/Order" acknowledgement, please contact us IMMEDIATELY at kdsales@kaydeeco.com OR BY CALLING 1-402-593-9663, EXTENSION #124. Errors will be corrected immediately and a new "Quote/Order" acknowledgement will be sent to you for you to review. We encourage you to review your order carefully. Since all orders are filled and fabricated to your specifications, the order cannot be changed, modified, or canceled once your order is in production. 

 

DEPOSITS: 

Any "Non-Stock" order will require a 50% deposit from cash or credit card paying customers. We will require a purchase order from all of our "In House Account" customers.

 

PRODUCT AVAILABILITY AND PRODUCTION TIME: 

Order's can have both "Stock" or"Non-Stock" items. Orders that have "Stock" items can be ready for will call pickup, or can be shipped in one to two business days. Orders that have "Non-Stock" items typically have a lead time ranging from one to two weeks, or 10 business days. This time is based upon the availability of the wood species selected and the total footage of material required. Orders that will require "Grind To Match" profiles may take longer because we will have to make a detailed shop drawing for your review and approval before we can proceed with your order.

 

DELIVERY, SHIPPING AND FREIGHT CLAIMS AND CHARGES: 

Local deliveries within a 25 mile radius will be subject to a $50.00 shipping charge. Unless previously arranged, no deliveries will be left at a vacant jobsite. All deliveries will be tailgate delivery. Any shortages or damage must be noted on the delivery ticket at the time of delivery, or no later than 3 days after shipment.

 

All other shipments will be shipped via UPS Freight, unless other arrangements have been made. The transit time, once your order ships, is anywhere between 1 to 7 business days. UPS Freight charges will be added to and billed on your invoice as part of the order. You will be notified in advance of shipping what the freight charges will be. Upon receipt of your shipment, any damage must be noted on the shipping ticket, and any damage claim must be filed with a UPS Freight agent. If after inspection of your shipment, there are any shortages or your order was not received complete, you must notify us immediately but no later than three days after receipt of goods. The buyer has the responsibility for verifying that all items are received as billed. No adjustments will be made after this 3 day period.  

 

If you choose to have your order shipped via your preferred common carrier, it will be shipped freight collect, unless other arrangements have been made. Upon receipt of your shipment, any damage must be noted on the shipping ticket, and any damage claim must be filed with the common carrier's agent. If after inspection of your shipment, there are any shortages or your order was not received complete, you must notify us immediately but no later than three days after receipt of goods. The buyer has the responsibility for verifying that all items are received as billed. No adjustments will be made after this 3 day period. 

 

CRATING / WRAPPING: 

Special crating or wrapping with corrugated cardboard, or packaging in shipping tubes will be quoted per order.

 

RETURNS: 

All returns will be subject to a 25% restocking charge. (STOCK ITEMS ONLY)

 

All returns must be authorized in advance of the return of materials, and accompanied with either a copy of the original invoice showing the price paid, or a Returned Goods Authorization Number (RGAN). You can obtain an RGAN by contacting customer service at kdsales@kaydeeco.com, or by calling 1-402-593-9663, EXTENSION #124. 

 

No returns will be allowed on any special run "Non-Stock" items. 

 

All returns must be made within 30 days of the date of shipment.

 

All returns must be in "As New Condition" and received within 14 business days from the date that your RGAN was issued. 

  

All returns by UPS Freight or common carrier shall be sent to The Kay Dee Company freight pre-paid, and no COD's will be allowed. 

  

If a credit card was used to purchase items that are being returned, we will issue a refund to the credit card used for the original purchase after receiving the returned material. 

 

 

Should you have other questions or concerns about these policies, please contact us via e-mail at kdsales@kaydeeco.com, or by calling 1-402-593-9663, EXTENSION #124. 

  

  

 "YOUR ONE STOP MILLWORK SHOP"

SINCE 1948