TERMS AND CONDITIONS - August
All information contained herein is the property of The Kay Dee Company
of Omaha. Any
copying or reproducing of this material or any portion therein is expressly
All sales are expressly
conditioned on buyer's agreement to the terms and conditions set forth below.
No additional or different terms shall apply unless expressly agreed to in
writing by an authorized officer of The Kay
Dee Company of Omaha.
The Kay Dee Company of Omaha
Terms and Conditions are subject to change without notice.
Accepted methods of payment unless otherwise advised, are
cash or check. All returned checks will be subject to a $35.00 fee.
You can pay for your email@example.com order using the
following CREDIT CARDS: Discover, MasterCard, Diners Club International, Visa,
JCB and American Express.
All orders, except for orders that contain "Non-Stock"
mouldings or materials, your credit card will be charged the total dollar
amount of your order when your order is completed and it ships. Please see
"DEPOSITS" information below for requirements concerning "Non-Stock" orders.
Using your credit card at firstname.lastname@example.org is safe. We use the
highest levels of security to ensure your transactions with us are safe and
You may also pay using a debit or check card with the
Visa or MasterCard logo, you must have sufficient funds in your account at the
time of charge.
AND NEW ACCOUNTS:
New customers who wish to open an
"In House Account" will be required to complete a credit application form. We
must approve this application before we can process your first order. During
the credit approval process, all new customers will be required to pay for
three purchases prior to an open account being established. The terms unless
otherwise stated for an "In House Account" are 30 DAYS NET. Non-compliance with these terms may result in
an account being placed on a credit hold and will require COD payment on
accounts delinquent after 45 days.
STOCK AND NON-STOCK:
Our "Stock" Moulding items are inventoried in Oak or
Poplar, and are normally readily available for quick shipments. Our stock
mouldings can be fabricated with other wood species and are considered to be "Non-Stock".
Wood species that are available are: Alder, Ash, Birch, Cherry, Hard Maple,
Mahogany, Pecan, Walnut and White Oak. Other exotic wood species are available.
If possible please e-mail, call or fax us your "Quote/Order" request in advance so we can verify the
availability of your material requirements.
Non-Stock will also mean that moulding profiles listed as
"NS" or "Non-Stock", are not in our inventory, but we have the tooling readily
available and we can produce these mouldings in any specie so you may incur a small
setup charge only depending upon the quantity of material you are looking for.
Please e-mail, call or fax us your "Quote/Order"
Setup charges for Non-Stock
moulding profiles will vary depending on the total lineal feet of material
ordered. Any order of 500 lineal feet or more per profile would not incur any
setup charges. Please e-mail, call or fax us your "Quote/Order" request so that we can determine those costs.
Grinding charge's for special
moulding profiles not in our catalog vary depending on the number of knives
required and size. We have the capability to custom grind knives to match any
profile that you may have. We will draw up detailed shop drawings for your
review and approval on any "Grind To Match" profile. Please e-mail, call or fax
us your "Quote/Order"
request for a quote.
QUOTING AND ORDERING
For your convenience all mouldings shown are considered to
be either Stock or Non-Stock. Any moulding profile that is considered Non-Stock
will have the "NS" or "Non-Stock" notation behind the KD profile number. Stock
mouldings will not have these notations. Our stock mouldings typically are only
stocked in Poplar and Red Oak lumber only. Therefore a stock moulding profile
will be considered "Non-Stock" if that profile is to be fabricated in Walnut as
When requesting a "Quote"
or placing an "Order",
please follow the simple steps below:
1. On the
"Get Quote / Place Order" page on this website, select the type of request that
you are looking for by selecting the appropriate button, either "Request a
Quote" or "Place an Order" (Example: (Request a Quote)
the Kay Dee moulding profile number first (Example: (KD
3. Then choose
the specie of lumber you wish to use on your moulding. Alder, Ash, Birch,
Cherry, Hard Maple, Mahogany, Poplar, Pecan, Red Oak, Walnut and White Oak
lumber is readily available. Other exotic wood species are available. Please
call for availability (Example: (Red Oak).
4. List the
quantity of lineal feet of the moulding that you will need (Example: (300).
list the quantity of the piece lengths that you will require if needed (Example: (6).
select the length of the requested Piece Lengths that you will need (Example: (8'-0 Long).
7. You can
add additional items by selecting the "Add Another
Item" and repeat as necessary to complete your request.
the same procedure if your request requires "S4S" Lumber.
9. Fill in
all of the remainder of the "(Required) contact information on the form.
completed click on the "Submit" button and we will do the rest.
Remember that piece lengths are normally stocked 8' - 10' -
12' - 14' and 16' long. Since 14' and 16' lengths are becoming much more
difficult to acquire, please try and order shorter lengths if possible. If
specified lengths are required you may be subject to a 20% up charge depending
on the specie and availability.
The total footage of the piece lengths will be added to the
total lineal feet required to give you the "Total Footage Required" of each
moulding profile requested.
Sometimes when we are processing
orders there will be overruns on orders. This can happen when an order is placed
for, as an example only, 175 lineal feet moulding in Walnut. If the Walnut is
only available 10'-0 lengths, we would have to fabricate 18 lengths of 10'-0
moulding which would total 180 lineal feet to fill that order. That would be an
overrun from the order of 5 lineal feet. This additional footage will be
shipped and invoiced as part of the order.
Sometimes this could also happen
when an order, as an example, for 10 pieces of Mahogany 14'-0 long is placed.
If the Mahogany was not currently available in 14'-0, but it was readily
available in 16'-0 lengths, there would be an overrun of 2'-0 for each length
ordered. This would have a total overrun of 20'-0 for this order. This
additional footage will also be shipped and invoiced as part of the order.
QUOTE AND ORDER CHANGES:
changes can be made at any time. "Order" changes can be made prior to lumber
being ordered. This typically MUST be done within 3 days of placing your order. If you need to make changes to your
order, please contact us IMMEDIATELY at email@example.com
OR BY CALLING 1-402-593-9663, EXTENSION #124. If
lumber processing for your order has begun, you may incur additional expenses
if we have to reorder lumber to fill your order after changes have been made.
CANCELING AN ORDER:
Order's can be canceled at any time. If "Non-Stock" materials
are required to fill your order, your order may be canceled prior to lumber being ordered from our
suppliers. This typically MUST be done within 3 days of placing your order. If you need to cancel your order,
please contact us IMMEDIATELY at firstname.lastname@example.org
OR BY CALLING 1-402-593-9663, EXTENSION #124.
If lumber has been ordered for your order and the lumber is in transit
to us, you may incur additional shipping and restocking fees if we have to return
lumber to our suppliers.
If a credit card was charged we
will issue a refund to the credit card used for the original purchase.
cannot be changed, modified, or canceled once your order is placed into
QUOTE AND ORDER
We will provide you with a written "Quote/Order" acknowledgement. Please review it carefully. If
you find errors within the "Quote/Order"
acknowledgement, please contact us IMMEDIATELY at email@example.com
OR BY CALLING 1-402-593-9663, EXTENSION #124.
Errors will be corrected immediately and a new "Quote/Order" acknowledgement
will be sent to you for you to review. We encourage you to review your order
carefully. Since all orders are
filled and fabricated to your specifications, the order cannot be changed,
modified, or canceled once your order is in production.
Any "Non-Stock" order will require a 50% deposit from cash or
credit card paying customers. We will require a purchase order from all of our "In
House Account" customers.
PRODUCT AVAILABILITY AND
Order's can have both "Stock" or"Non-Stock" items. Orders that
have "Stock" items can be ready for will call pickup, or can be shipped in one
to two business days. Orders that have "Non-Stock" items typically have a lead
time ranging from one to two weeks, or 10 business days. This time is based
upon the availability of the wood species selected and the total footage of
material required. Orders that will require "Grind To Match" profiles may take
longer because we will have to make a detailed shop drawing for your review and
approval before we can proceed with your order.
SHIPPING AND FREIGHT CLAIMS AND CHARGES:
Local deliveries within a 25 mile
radius will be subject to a $50.00 shipping charge. Unless previously arranged,
no deliveries will be left at a vacant jobsite. All deliveries will be tailgate
delivery. Any shortages or damage must be noted on the delivery ticket at the
time of delivery, or no later than 3 days after shipment.
All other shipments will be
shipped via UPS Freight, unless other arrangements have been made. The transit
time, once your order ships, is anywhere between 1 to 7 business days. UPS
Freight charges will be added to and billed on your invoice as part of the
order. You will be notified in advance of shipping what the freight charges
will be. Upon receipt of your shipment, any damage must be noted on the
shipping ticket, and any damage claim must be filed with a UPS Freight agent.
If after inspection of your shipment, there are any shortages or your order was
not received complete, you must notify us immediately but no later than three
days after receipt of goods. The buyer has the responsibility
for verifying that all items are received as billed. No adjustments will be
made after this 3 day period.
If you choose to have your order
shipped via your preferred common carrier, it will be shipped freight collect,
unless other arrangements have been made. Upon receipt of your shipment, any
damage must be noted on the shipping ticket, and any damage claim must be filed
with the common carrier's agent. If after inspection of your shipment, there
are any shortages or your order was not received complete, you must notify us
immediately but no later than three days after receipt of goods. The buyer has the responsibility for verifying that all items are received as
billed. No adjustments will be made after this 3 day period.
Special crating or wrapping with corrugated cardboard, or
packaging in shipping tubes will be quoted per order.
All returns will be subject to a 25% restocking charge.
(STOCK ITEMS ONLY)
All returns must be authorized in advance of the return
of materials, and accompanied with either a copy of the original invoice
showing the price paid, or a Returned Goods Authorization Number (RGAN). You can obtain an RGAN by contacting customer service at firstname.lastname@example.org,
or by calling 1-402-593-9663, EXTENSION #124.
No returns will be allowed on any special run "Non-Stock"
All returns must be made within 30 days of the date of
must be in "As New Condition" and received within 14 business days from the
date that your RGAN was issued.
All returns by UPS Freight or common carrier shall be
sent to The Kay Dee Company freight pre-paid, and no COD's will be allowed.
If a credit card was used to purchase items that are
being returned, we will issue a refund to the credit card used for the original
purchase after receiving the returned material.
Should you have other
questions or concerns about these policies, please contact us via e-mail at email@example.com,
or by calling 1-402-593-9663, EXTENSION #124.
"YOUR ONE STOP MILLWORK SHOP"